Well-Served as Patients, Dissatisfied as Customers
Thursday, January 5th, 2006 at 4:59 pm
Well-Served as Patients, Dissatisfied as Customers - "For medical consumers, there is a message here: good medicine sometimes means that the customer - I mean patient - isn't always right. Or even happy."
Reminded me of the guy complaining of a cough that recently spent 4 hours in the ER to rule out what he believed was manifestations of a hantavirus after reading about it on the internet. He was triaged to a low priority class, and sent to the Sub-acute area (not the main ED). I'm sure he couldn't have been too happy when he was told he wasted all that time for a common cold. People, if you are going to read something on the internet, read all of it. Like this map that shows that less than 0.3% of cases (only 1 to be exact) were diagnosed in my current geographic location…
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